1. Information We Collect
When you use PR 210, we collect certain personal information to deliver a smooth, secure, and personalised gaming experience. The types of information we gather fall into two main categories: information you provide directly to us, and information collected automatically.
Information You Provide
- Registration data: Full name, date of birth, email address, mobile number, and a chosen username when you sign up.
- Identity verification (KYC): A copy of a valid Philippine government-issued ID (e.g., PhilSys ID, passport, driver's licence, UMID) and a selfie photo, required by Philippine gaming regulations.
- Financial data: GCash account details, Maya wallet, GrabPay, Coins.ph, InstaPay/PESONet account information, BDO/BPI/UnionBank online banking credentials (processed through our secure payment gateway — never stored on PR 210 servers), or Visa/Mastercard debit/credit card details.
- Communication data: Messages and attachments you send to our customer support team via live chat or email.
- Preference data: Game preferences, notification settings, and communication opt-in/opt-out choices.
Information Collected Automatically
- Device and technical data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
- Usage data: Pages visited, games played, bet amounts, session duration, click patterns, and referral sources.
- Location data: General geographic location based on your IP address (country and region level) to ensure compliance with regional gaming regulations.
- Cookie data: Persistent and session cookies — see the Cookies section below for full details.
2. How We Use Your Information
PR 210 uses collected data for legitimate purposes only. Here is a clear breakdown of how your information is used on our platform:
- Account management: To create and manage your PR 210 member account, verify your identity, and maintain your account security.
- Service delivery: To process deposits and withdrawals in Philippine Peso (₱), credit bonuses and promotions, and deliver the gaming experience you signed up for.
- Legal compliance: To comply with the Data Privacy Act of 2012, anti-money laundering (AML) regulations, and PAGCOR licensing requirements. KYC verification is mandatory for all withdrawals above regulated thresholds.
- Customer support: To respond to your queries, resolve disputes, and investigate complaints in a timely manner.
- Platform improvement: To analyse usage patterns and improve the design, performance, and content of our website and games.
- Fraud prevention: To detect and prevent suspicious activity, multiple accounts, and abuse of bonuses or promotions.
- Responsible gaming: To monitor gaming behaviour and identify patterns that may indicate problem gambling, as part of our commitment to responsible gaming practices.
- Marketing communications: To send you promotional offers, new game announcements, and relevant updates — only if you have opted in. You can unsubscribe at any time.
We only process your data where there is a lawful basis to do so: your consent, contractual necessity, legitimate interests, or a legal obligation.
3. Data Storage and Security
Your personal data is stored on secure servers protected by firewalls, intrusion detection systems, and access controls. PR 210 employs a dedicated information security team that continuously monitors our infrastructure for vulnerabilities.
Key security measures include:
- AES-256 encryption for sensitive data at rest.
- TLS 1.3 encryption for all data in transit.
- Role-based access controls — only authorised staff can access your data, and only when required to perform their job.
- Regular third-party security audits and penetration testing.
- Two-factor authentication (2FA) options for member accounts.
We retain your personal data for as long as your account is active or as needed to provide services. If you close your account, we will retain certain data as required by Philippine law (e.g., AML records for a minimum of 5 years), after which it will be securely deleted or anonymised.
4. Cookies and Tracking Technologies
PR 210 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential cookies: Required for the website to function properly — session management, login authentication, and fraud prevention. These cannot be disabled.
- Performance cookies: Help us understand how visitors use our site so we can improve it. Data is collected in aggregate and does not identify individual users.
- Functional cookies: Remember your preferences — such as your preferred language, game lobby filter settings, and notification choices.
- Marketing cookies: Used to deliver relevant promotions and track the effectiveness of our campaigns. Only activated if you provide consent.
You can manage your cookie preferences through your browser settings. Blocking essential cookies may affect the functionality of PR 210. For detailed guidance, check your browser's help section or visit the cookie settings panel on our website.
5. Third-Party Sharing
PR 210 does not sell your personal data. We only share information with trusted third parties where strictly necessary:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, and card payment gateways receive the minimum data required to process your transactions securely.
- Identity verification providers: Regulated KYC service providers who assist in verifying government-issued IDs as required by our gaming licence.
- Game providers: Third-party game studios integrated into our platform may receive anonymised session data for game performance purposes — never identifiable personal data.
- Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies as required by law.
- IT and hosting providers: Cloud infrastructure and support partners operating under strict data processing agreements and confidentiality obligations.
- Fraud prevention services: Specialised security firms engaged to detect and prevent fraudulent activity on our platform.
All third-party partners are contractually bound to use your data only for the specified purpose and to maintain appropriate security standards consistent with applicable Philippine law.
6. Your Rights and Choices
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights as a data subject:
- Right to be informed: You have the right to know what data PR 210 collects and how it is used — which is what this Privacy Policy is for.
- Right to access: You may request a copy of the personal data we hold about you at any time.
- Right to rectification: If any of your personal data is inaccurate or outdated, you can request corrections through your account settings or by contacting support.
- Right to erasure: You may request that we delete your personal data when it is no longer necessary for the purpose it was collected — subject to legal retention requirements.
- Right to object: You can object to the processing of your data for marketing purposes or where processing is based on our legitimate interests.
- Right to data portability: You may request a structured, machine-readable copy of your data to transfer to another service provider.
- Right to file a complaint: If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact our Data Protection Officer (DPO) at privacy@pr210.net. We will respond to all verified requests within 30 calendar days.
7. Protection of Minors
PR 210 is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 21 (consistent with PAGCOR's minimum age requirements for online gambling in the Philippines). All new registrations require age verification during the KYC process.
If we discover that a minor has registered on our platform, the account will be immediately suspended, all funds returned, and all associated personal data securely deleted. Parents or guardians who believe a minor may have registered should contact us immediately at privacy@pr210.net.
We also strongly encourage parents and guardians to use filtering software and parental controls to prevent underage access to online gaming platforms. Learn more about our practices on our Responsible Gaming page.
8. Updates to This Privacy Policy
PR 210 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or services. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Send a notification email to your registered email address for significant changes.
- Display a notice on our website homepage for at least 14 days after the changes take effect.
Your continued use of PR 210 after the effective date of any updates constitutes acceptance of the revised Privacy Policy. We encourage you to review this page regularly to stay informed about how we protect your data.
If you have questions, concerns, or requests relating to this Privacy Policy or how PR 210 handles your personal data, please reach out to us:
- Data Protection Officer (DPO): privacy@pr210.net
- General support: support@pr210.net
- Website: pr210.net
We are committed to resolving all privacy-related inquiries promptly and transparently. Sulit ang tiwala mo sa amin — your trust in PR 210 is something we work hard to earn and maintain every single day.
